Responsible Gaming — Play Within Your Limits

pklk operates an absolute minimum age policy of 18 years. No person under the age of 18 is permitted to register an account, make a deposit, or participate in any game or betting market on the pklk platform. This policy applies without exception across all regions, including all cities in Bangladesh — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

At the point of registration, every applicant is required to confirm that they are aged 18 or above. This declaration is a binding condition of account creation. Additionally, pklk reserves the right to request government-issued identity documentation — such as a National Identity Card (NID), passport, or driving licence — at any point to verify a player's age. Where verification is pending, deposit and withdrawal functionality is suspended until the review is complete.

If pklk discovers or has reasonable grounds to believe that a player is under 18 years of age, the account will be immediately suspended, any balance will be withheld pending investigation, and all funds originating from an underage player will be returned to the payment source (bKash, Nagad, Rocket, Upay, or card) used for deposit after identity review.

Protecting Minors in Your Household

If you share a device — mobile phone, tablet, or computer — with younger family members, pklk strongly recommends the following precautions:

• Never save your pklk login credentials on a shared device.
• Always log out of your account after each session, particularly on shared or family devices.
• Use device-level parental control software to restrict access to gambling websites for children in your household.
• Keep your account password confidential — do not share it with anyone, regardless of their age.

For the great majority of players, gambling on pklk is a recreational pastime — watching the BPL, placing a few bets on the Bangladesh Tigers, or spinning a Pragmatic Play slot during a lunch break. It is enjoyable, social, and time-limited. However, gambling can become problematic for some individuals when it stops being a leisure activity and starts affecting financial stability, relationships, or mental wellbeing.

Problem gambling — sometimes referred to as gambling disorder — is characterised by a persistent pattern of behaviour in which a person continues to gamble despite experiencing negative consequences. It is not a sign of weakness or moral failure; it is a recognised behavioural pattern that can affect anyone, regardless of income, background, or experience with gaming platforms.

Common Warning Signs

The following are recognised indicators that gambling may be becoming a problem. They may apply to you personally, or to someone you know:

• Spending more money on gambling than you originally intended or can afford to lose.
• Chasing losses — placing additional bets in an attempt to recover money already lost.
• Gambling with money that was intended for essential expenses such as rent, groceries, or utility bills.
• Thinking about gambling frequently when not playing, or feeling a strong urge to return to the platform.
• Feeling irritable, anxious, or restless when you are unable to gamble.
• Hiding gambling activity from family members or friends, or lying about how much time or money has been spent.
• Neglecting work, study, or family responsibilities because of time spent gambling.
• Borrowing money — including mobile banking transfers via bKash or Nagad — to fund gambling activity.
• Continuing to gamble even after promising yourself or others that you would stop.

If any of the above resonate with your experience, we encourage you to use the self-assessment tool in the next section and to reach out to our support team. Early intervention makes a significant difference.

Deposit limits are one of the most effective tools for staying in control of your gambling spend. pklk allows every registered player to set a cap on how much they deposit into their account over a defined period. Limits are applied in Bangladeshi Taka (৳) and can be configured for the following intervals:

• Daily limit — the maximum amount you can deposit within any single 24-hour period.
• Weekly limit — the maximum amount you can deposit within any rolling 7-day period.
• Monthly limit — the maximum amount you can deposit within any rolling 30-day calendar period.

You can set, view, and adjust your deposit limits at any time through your account settings page. When multiple limits are active simultaneously, the most restrictive limit will always apply. For example, if your weekly limit is ৳3,000 and your monthly limit is ৳8,000, you will not be permitted to deposit more than ৳3,000 in any single week even if your monthly allowance has not yet been reached.

How to Set a Deposit Limit on pklk

Follow these steps to activate or adjust a deposit limit on your account:

Sometimes a player needs a short break from the platform without committing to a full self-exclusion. pklk's time-out feature allows you to suspend your account temporarily for a period of your choosing. During a time-out, you cannot log in, make deposits, or place bets. Any pre-existing scheduled payments will also be paused for the duration.

Available Time-Out Durations

• 24 hours — a short pause for players who need a brief cooldown after an intense session.
• 48 hours — a weekend break or a two-day reset period.
• 7 days — a one-week break, suitable for players noticing early warning signs of overplay.
• 30 days — a one-month pause to reassess your relationship with gambling.
• 42 days (6 weeks) — the maximum time-out period before the self-exclusion programme is recommended.

Time-out periods are activated immediately upon request and cannot be reversed before the selected duration expires. This is by design — it ensures the tool provides a genuine, effective break rather than one that can be undone impulsively. Once the time-out period has elapsed, your account is automatically reactivated and you may log in again without any further action required on your part.

Session Reminder Notifications

Separate from the time-out feature, pklk offers configurable session reminders that appear as on-screen notifications during active gameplay. You may set a reminder interval of 30, 60, or 90 minutes. When the interval is reached, a brief notification will display your total session duration and your net result in BDT (৳) for that session. You can dismiss the notification and continue playing, or choose to log out. Session reminders do not enforce a break — they are informational tools designed to promote awareness and mindful play.

Self-exclusion is the most comprehensive player protection tool available on the pklk platform. It is designed for players who recognise that they have lost control of their gambling and need a meaningful, extended break to regain it. Self-exclusion is distinct from the time-out feature in that it covers a significantly longer minimum period and carries additional protective measures during the exclusion window.

Self-Exclusion Periods

Players may apply for self-exclusion for the following durations:

• 6 months — the minimum self-exclusion period.
• 12 months — a full year away from the platform.
• 3 years — a long-term exclusion for players with serious concerns.
• Permanent (indefinite) — a lifetime exclusion from pklk. This option is irreversible.

What Happens During Self-Exclusion

Once your self-exclusion request is processed by our player welfare team (within 24 hours of submission), the following protections are applied to your account:

• Your account is immediately locked — login, deposits, and gameplay are all suspended.
• All marketing communications from pklk — including promotional emails, SMS, and in-app notifications — are stopped.
• Any bonus balance is forfeited. Real-money balances will be reviewed and returned to your registered payment method (bKash, Nagad, or card) after identity verification, subject to our standard withdrawal processing time.
• pklk's systems will flag any attempted login from your account and will not permit access for the duration of the exclusion period.

How to Apply for Self-Exclusion

To request self-exclusion, contact our player welfare team directly via live chat on the pklk platform, or write to us at [email protected] (plain text — not a clickable link) with the subject line "Self-Exclusion Request". Please include your registered mobile number and the exclusion duration you are requesting. Our team will confirm the exclusion within 24 hours and send a written acknowledgement.

You may not apply to reverse a self-exclusion before the agreed period has expired. When a fixed-period self-exclusion expires, your account will not be automatically reactivated — you must contact our support team to confirm you wish to resume play, and a 24-hour cooling-off period will apply before access is restored.

External Support Organisations

pklk encourages players who are struggling with problem gambling to seek support from specialist counselling services. While pklk does not maintain formal partnerships with specific organisations, we recommend that Bangladeshi players seek help from qualified mental health professionals, community health centres, or social welfare organisations in their local area. Speaking with a trusted family member, friend, or doctor is also a meaningful first step.

If you are in Dhaka, Chittagong, Sylhet, or another major city in Bangladesh and you are experiencing gambling-related distress, please consider reaching out to a local mental health clinic or counselling centre. Many such services are available at low or no cost through community health initiatives.

pklk is committed to working alongside, rather than against, the wellbeing of every player on the platform. Our responsible gaming programme is reviewed regularly to ensure that the tools we offer remain effective, accessible, and genuinely protective. If you have a suggestion for how we can improve our responsible gaming features, please share it with our support team — we take all feedback seriously.